Fault Reporting System (FRS) Essay Example | Topics and Well Written Essays - 2750 words

Fault Reporting System (FRS) - Essay Example Part 1 Analysis of Requirements A- Business objectives for the FRS The development of fault reporting system is aimed at achieving the following business objectives: Reduce the number of complaints regarding IT faults Increase credibility of business services On-time problem management Higher market share through better services Targeting wide customer market Increasing annual turnover Enhancing business productivity through better services Increasing the hardware product’s quality services B Produces a list of the functions required from the FRS Through the implementation of Fault Reporting System (FRS) we are intended to improve the overall business operational performance. ... Allocation Staff for complaint management (BO6, BO7) Issues Recording Screen R8. Recording all issues found (BO8) R9. Entering main issues found on system (BO9, BO10) Action Taken Screen R10. Recording necessary actions taken to mitigate the problem (BO11) Link each function to at least one Business Objective This section describes different functions those will be provided by the new system. In this way the business will be capable to get more effective facilities for conducting corporate operations and improving working environment: Client Satisfaction Clients’ satisfaction is one of the prime factors of the business. In this connection I have listed below main functionalities of the new web based Fault Reporting System: Recording all the complaints Saving clients detailed information along with complaints Quick fixes Fast actions Reducing faults fixing within "two working days† Offering more reliability of different types of computer equipment Enhancing overall corpor ate internal working structure Fast Response Quick response to clients’ complaints is essential for the business operational performance. In this scenario I have presented below the functionalities of the new Fault Reporting System: Offering exact date for solutions In case of small problem offering frequent solution Proper submission of complaints to the relevant department Web based or On-line assistance On-time Complaint Management On-time management of the clients’ complaints is a major preference of every business. In this scenario for the quick on-time complaints management we need to produce some internal and external departmental changes. Therefore I have outlined below some of the main functionalities for the new Fault Reporting System: Rapid action or response against